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Hello my name is ***** ***** I will help you.
Do you want a call, as I can?
You dont want a call, is that right?
Ok, just so I am clear, who is it you are complaining about?
You should write (not email or call) and make a formal complaint. You can do this at:
20 St. Vincent Street, Glasgow, G2 5AD
They will investigate the matter and report back to you.
If they do not uphold it then you can go to the Ombudsman
They offer a free, independent service and can examine your complaint for free at:
That should resolve the matter for you
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