You can take the following steps:
Formally complain to the organisation that registered the warning. If they uphold your complaint, they can remove the entry and it will be deleted from our system. In your email or letter of complaint to them, remember to:
• Ask for the matter to be registered formally as a complaint;
• Detail exactly what you're complaining about, including why you think the Cifas warning is unwarranted;
• Include copies of any documents that support your case, and any correspondence you've received;
• Keep copies of all your correspondence from this point.
In most cases, disputes are resolved at this stage.
If you are not satisfied with the organisation's response, ask them for a Final Response letter (if you haven’t received one), which confirms that they have investigated and that they are rejecting your complaint.
Share that letter with CIFAS and they will conduct an independent review on your behalf. Please include in your correspondence:
- Your full name and date of birth
- Your current address and any other addresses you've lived at or used in the last five years
- A copy of your Final Response letter
- Copies of any other correspondence that supports your case
- A brief explanation of why you think the Cifas warning is unwarranted.
They will review your complaint with the organisation concerned and confirm whether it followed the right procedures. We aim to resolve all investigations within 14 days, however please note some complaints can take longer to resolve. They do not have the power to recommend financial awards but will offer as much advice and guidance as possible.
If, following our investigation, they believe the filing was correct, but you would like to continue disputing the case, the next step is to contact the relevant regulator or complaints scheme for the industry.
In most cases the relevant scheme is the Financial Services Ombudsman but it does depend on the industry in question. For example, a case involving a telecoms company would be referred to the Communications and Internet Services Adjudication Scheme (CISAS). If you are not sure who to go to, just ask and our team will be able to direct you.
They can be contacted at www.financial-ombudsman.org.uk
That should resolve it for you.
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