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They cannot take anything as that person does not live at your address - you should send them a letter to confirm this and confirm who does live at your address. You should demand they stop contacting you (or attending your property) and if they do not then you will report them with a view to having their certificate is stripped from them (and that you will apply for an injunction under the Protection from Harassment Act 1997). The letter should be a formal complaint and ask them to respond to you within 28 days or you will report them to a bailiff trade body.
Send the letter by both post and email - they will reply to you if they value their business.
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