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What sort of service is in question and why dont you think the service provided was not sufficient
Do you believe that they have not fulfilled their obligations within their terms and conditions in the contract
Within section 49 of the consumers rights act 2015 there is an implied term that service provided must undertaken with reasonable care and skill. Given your dissatisfaction it appears you believe the service provided was not carried out with reasonable care and skill
The court usually decides what is Reasonable in this circumstances and the court are usually guided by what other estate agents do in the circumstances
If most agree with your situation which is likely given they didn't do what you paid for then there are remedies available to you
You can write to them and inform them that the service was below par given you did all the work yourself and therefore exercising your rights under the consumers rights act.
Further you can make an offer for the services they did give because under the law you can seek a price reduction for a below par service
Therefore write to them and then contact them via telephone in order to reach an amicable agreement on the right fee for the services
You can make an offer on the services received. In terms of a figure this is something you will have to ask other estate agents on how much they will charge you for the only service they fulfilled
Then once you obtain a range of figures write a letter and quote the law and then include an offer.
Understanable but correct me if am wrong the agreement for services was between you and the estate agent right
Ok then I suggest you to try to settle the fees on a reduced rate and if they do not accept. Then write to them telling them you are dissatisfied with the service and you intend to complaint to the ombudsman
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You can connect with me or someone new. I always day if you need the quickest response open a new question because if am not online someone else will be able to pick it up
The sites posted take you through to an independent body to complain about the estate agent behaviour if you cant resolve the issue
However hopefully it does not get to that stage and things gets resolved amicably
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