How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask SolicitorRM Your Own Question
SolicitorRM, Solicitor
Category: Law
Satisfied Customers: 2958
Experience:  Director and Principal Solicitor. UK
Type Your Law Question Here...
SolicitorRM is online now

I live in rented accommodation and have reported a faulty

This answer was rated:

I live in rented accommodation and have reported a faulty front door lock. I have finished work at8 and I cant gain access to my house. I have contacted the emergency maintenance helpline and have had no reply. I'm wondering how long do I have to wait or should I get an emergency locksmith out
Assistant: Where are you? It matters because laws vary by location.
Customer: Heywood Rochdale
Assistant: What steps have you taken so far?
Customer: I've left a 2 voicemails with the emergency maintenance helpline
Assistant: Anything else you want the lawyer to know before I connect you?
Customer: I reported it on 29th July and had an inspection on the 28th August and reported it again and also sent an email to them yesterday because it was getting worse and they said they will come out tuesday

Hi thank you for your enquiry and your patience. What is tricky is that your tenancy agreement may expressly state what should happen if you cannot get hold of emergency contact or where they are not responding. However you are outside your home and you would not be expected to carry your contract everywhere with you. With this being ongoing and now being out of your home you would be justified in calling an emergency locksmith, ensuring they give you a receipt and a report of the fault and present this to the landlord/agent tomorrow by email for reimbursment. I hope this is useful to you and I would be grateful for your rating at your earliest convenience. all the best

SolicitorRM and 2 other Law Specialists are ready to help you