Ok thanks. When a person enters into a contract for work and materials, where the main focus is labour and skill, the Consumer Rights Act 2015 says that the work must be:
· Provided at a reasonable cost (unless a specific price has been agreed)
In addition, any information exchanged in communications between the parties, whether written or verbal, is binding if the consumer relies on it. This will include quotations and any promises about timescales or the results to be achieved.
If there are problems with any of the above, the customer will have certain rights:
If there are cost disputes, for example the trader asking for additional money either during or at the end of the work, consumers can potentially challenge these. Ideally, it is preferable to have a written agreement in place, setting out what price was agreed and what for, so that both parties can refer to it. Assuming that does not exist, if the consumer knew that any extra work was being carried out and let the trader continue, a reasonable price would need to be negotiated for it as it may not be possible to completely refuse to compensate them for it. This should however, prevent them from charging for work which was not agreed or communicated, or if the costs are clearly becoming unreasonable high when compared to the original quote or what is considered reasonable in these circumstances.
As he is the one after payment, the ball is in his court. You can of course refuse to pay anything based on the above principles and if he disagrees with that, it is up to him whether to take it any further. If he did, then it will just be a case of making a claim under the Simple Procedure in the Sheriffs court but he has to prove that he has a valid and legitimate claim and that may not be easy in the circumstances.
Does this answer your query?