I’ve lost count of the number of new motorhomes with numerous faults like this.
You would have thought for the many tens of thousands of pounds that these cost, they would have better quality control.
You only have 30 days to reject goods which are not of satisfactory quality under the provisions of the Consumer Rights Act although after that. They have one opportunity to fix the faults after which you have a final right to reject and you are at that point now.
The potential problem for you here is that I imagine this motorhome cost in excess of GBP50,000 and there is a potential argument that you are not entitled to reject because the faults are not substantial.
The difficulty with rejecting the vehicle is that you have a 50,000/GBP70,000 piece of litigation whereas if you get it fixed somewhere else you have a GBP5000 piece of litigation.
In the latter case, it Small Claims Court and there is no costs risk.
If you have finance on the vehicle you cannot bring a claim under the Consumer Rights Act section 75 because the value of the item is over GBP30,000.
You may find that a strongly worded letter from a solicitor threatening a court application and an application for costs, may focus the mind without actually the need to get to court.
Check your house insurance to see if you have legal expenses cover that would pay for the legal cost of taking this to court.
However as I said earlier, and for the reasons I mentioned therein, it’s not something I would be rushing to court over except Small Claims Court.
BUT you do have an extra claim, which you haven’t mentioned in that is loss of amenity. During the greater part of the year, when you would be using this, you have not been able to. That has value and increases the value of your claim.
Can I clarify anything else for you?
I am happy to answer any specific points arising from this.
Please take a moment to look at the top right-hand corner of the page and rate my service by clicking one of the stars at the top of the screen.
You may need to login again to use the rating service. Although it says "rate to finish" it doesn't close the thread and we can still exchange emails.
It's important that you use the rating service because that gives me credit.
It doesn't just give me a pat on the head! It's what gets me paid!!
There is also an experts incentive scheme whereby the more 5 star ratings I get I do actually get a pat on the head!
All you need to do is press Submit.
If you still need any points clarifying, I will still reply because the thread does not close.