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Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
What are you ideally hoping to achieve in the circumstances, please?
Ok thanks. The company does not have to disclose the driver’s personal details to you so you will not be able to contact them directly, unless they consent to it. Also, you cannot tell the company if or how to punish the driver as that is an internal matter for them.
Your options are to complain formally to the company, so hat they are aware of this and investigate it internally, to make a claim in the Small Claims Court against the company for breach of contact and non-delivery of the item, or to contact then police to report this as potential theft.
Does this answer your query?
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