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It is removed after 6 years of being on the credit file (that is unless you have a reason why the lender should not have entered the default).
Did they do it in error?
OK, which lender did this?
Don't they act on behalf of a lender?. for debt collection? It would have been the lender which entered the default
First of all make a complaint to EE here:
After that and assuming they do not remove the default, escalate the complaint to the Ombudsman here:
The ombudsman will speak to EE and check whether the default was justified or not. If not and the Ombudsman upholds your complaint then they will order EE to remove the default from your credit file.
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