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JimLawyer, Solicitor
Category: Law
Satisfied Customers: 7588
Experience:  Senior Associate Solicitor
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Assistant: How can I help? I had defaulted acc in my credit

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Assistant: Hi. How can I help?
Customer: I had defaulted acc in my credit file
Assistant: Where are you? It matters because laws vary by location.
Customer: London
Assistant: What steps have you taken so far?
Customer: I’m now satisfied, but I’d like that acc to be remove
Assistant: Anything else you want the Lawyer to know before I connect you?
Customer: What is my opinion to do that
Customer: replied 4 months ago.
Hi there

Hello, my name is ***** ***** I am a qualified lawyer happy to help you today.

It is removed after 6 years of being on the credit file (that is unless you have a reason why the lender should not have entered the default).

Did they do it in error?

Customer: replied 4 months ago.
Part of the money was error, but I already paid all the balance
Customer: replied 4 months ago.
I had no cho
Customer: replied 4 months ago.

OK, which lender did this?

Customer: replied 4 months ago.

Don't they act on behalf of a lender?. for debt collection? It would have been the lender which entered the default

Customer: replied 4 months ago.
The lender is EE Limited

First of all make a complaint to EE here:

After that and assuming they do not remove the default, escalate the complaint to the Ombudsman here:

The ombudsman will speak to EE and check whether the default was justified or not. If not and the Ombudsman upholds your complaint then they will order EE to remove the default from your credit file.

I hope this answers your question – if so could you please click 5 stars at the top of your screen, that will give me a rating on the site and I can answer any follow up questions at no extra charge.

Many thanks,


Customer: replied 4 months ago.
What can I do? To ask EE Limited to remove that acc?
Customer: replied 4 months ago.
Ok. Thank you! Do I need to wait 6 years for removed
No if they agree to remove it beforehand then it will come off the record sooner

I hope I have answered the question to your satisfaction. If so could you please rate the answer (5 stars on your screen). It won’t cost extra to give the rating and I will be credited for helping you. You can come back here for any follow up questions.

Many thanks,


JimLawyer and 4 other Law Specialists are ready to help you
Customer: replied 4 months ago.
Of course I will give you 5 stars! The Leander didn’t agree to remove my default acc. And I don’t know what to do more.