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When did you enroll your daughter onto the course? If possible, please also upload a copy of their terms and conditions on here so that I may take a look
OK thanks. I will wait for you to get back to me with it
Thank you. I will get back to you with my answer as soon as I can, which will be at some point today. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.
Many thanks for your patience. Whilst you may not have received the exact service you were hoping for, that does not necessarily mean you can cancel and have no further obligations. As a starting point, you would have entered into a formal contract with them and would have been obliged to proceed with it. Under law, specifically the Consumer Rights Act 2015 you have an expectation for them to perform the service with reasonable care and skill. If a couple of questions were wrong that does not mean the whole co tract is void. It depends whether this would make the whole service not being provided with reasonable care and skill. Considering there could be hundreds, if not thousands of questions, there may be a few here and there which are incorrect. Had the significant proportion of them been clearly wrong, that is when you can start questioning them. Similarly, if they refuses to help with a question, you need to consider whether that was part of the service they advertised and offered you.
Whilst there is nothing stopping them from taking this further, they won’t get a CCJ just like that. They have to make a claim against you first, you then have the right to defend it and only if they win, will get a court order against you. You the have 30 days to pay it or agree a repayment plan and only if you refuse can they consider getting a CCJ. They may never go that far though and you can call their bluff and see where they take it and consider your options as tings progress.
Does this answer your query?
You need to have considered this before you signed up. Just because you changed your mind after signing up and agreeing to it does not mean you can just cancel. That is all pretty basic contractual law. You sign up for something and you are then committed to continuing with it, whether it is of any use to you or not. Only if they have a cancellation clause allowing you to cancel or they have committed a serious breach of contract (and I must stress the term serious here) will you be able to cancel it without further obligations. Whilst you may have asked to pay monthly, that does not mean you can cancel any time – you would have still been committed to a minimum term, just paying for it on a monthly basis.
This is all going to come down to the correspondence between you and them, what you requested, what they confirmed back and whether you were clearly tricked, or if you basically were confused with what you were signing up to. You may never come to an agreement that matches your interpretation of events in which case you may have to let a court decide the outcome. As they are the ones who believe they are owed money, this is down to them, so they need to decide whether to make a claim and if so, they need to prove they have valid grounds to claim
For the time being you need to stand your ground and make it clear that you have been misrepresented and that you will not be paying anything further and that if they try and pursue you, then you will report them to Trading Standards. For the amount concerned, I am hoping they will eventually drop it rather than face potential repercussions or waste time and money in court
All the best