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1. Dear Denise, the first thing you need to realise is that a dealer cannot be made liable for any of the manufacturer's warranties, such as the three year and six year warranties given by Lunar, the caravan manufacturer here. Under the Sale of Goods Act, the dealer is only liable for the warranties contained in the Sale of Goods Act, such as conformity with description and that the caravan be fit for purpose. These super-added six and three year warranties given by Lunar are not part of the sale agreement with the dealer as they are warranties which come separately from the manufacturer. So, I regret to say that if these manufacturer warranties have lapsed, because Lunar have gone bust, then there is no way to re-activate them or to seek to have the dealer honour them. All customers of Lunar have lost out in this regard when it went bust. Such as three year or six year warranty is only as good as the manufacturer. So, if the manufacturer goes bust, then these warranties are of no value unless Lunar had some other party act as guarantor of the warranty.
2. Similarly, this is not a case of unfair process as there is no process to follow when a company goes bust. Essentially companies go out of business every day. So, no customers of them have any additional comeback if a manufacturer is no longer in business. There is no obligatory process whereby a manufacturer must inform customers who bought from them in previous years, when they go bust. Essentially, once an entity has gone bust, there is no method of imposing an obligation on them, such as a warranty, as they no longer exist!
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