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Hello my name is ***** ***** I can help with this matter if you are still looking for help, please note there may be delays between messages as the experts on this website are all third party and are not on here full time. Thank you.
Yes of course, I am happy to help, as I said, there may be delays as we are only a third party service out with our own jobs/family life we are not full time employees of the site. However let me do you a response just now....
Thanks for the information you ova provided. I understand exactly the type of clause that you are referring to in terms or renewal and this does mean that if you do not cancel then you are due for another year sadly, it is unlikely they will accept that your "forgot to cancel" as a reason to get out of the contract unfortunately. The only possible argument I can see for you would be to say that they sent you an email stating that if you don't renew then it will cancel, you can state that you took this to accept that the contract would be terminated and therefore was legally at an end. However, I would argue it out with them for as long as possible until you get a conclusion one way or another. Hopefully it will go in your favour and I would argue this point profusely. They may also send you a "legal letter" but may well just be from another deprmennt in their head office, this is a standard trick to try and scare people into paying.
I hope this information has helped. You can find a local solicitor who deals with this on the law society webpage which is;
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Sorry for the delay. If they have closed you account then I would refuse to pay. You are being asked to pay to renewer into the contract. However, if they are not providing you with the service then you contractual do not have to pay for it. I personally had a similar issue with my gym as I was paying but could not get in as passcode wasn't working so I stopped payment, they came after me for the remainder of the contract I refused on the basis that they did not uphold their end of the contract (providing the service) and therefore I was not liable to pay. You should take this approach if they have not taken all the money from you.
I hope this information has helped.