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Hello my name is Jamie and I will help you. I am just reviewing your question. This is an email service so there may be delays when responding.
How was it sent back? Do you have proof of receipt?
Ok. You still have that email?
Ok and they have since refused to refund, right?
You need to write a letter, set out your losses and request a refund within 30 days or say you will go to Court. This is called a pre-action protocol letter of claim. You should make sure you send this signed delivery and keep a copy. You must give 30 days warning before going to Court.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 https://www.gov.uk/government/publications/form-n1-claim-form-cpr-part-7and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value, you would need representation for trial.
Can I clarify anything for you about this today, please?
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Yes you can look online, there probably are templates.
Court fees are added to the claim. You can find them here
Does that clarify?
Can I assist with anything else today?
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