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Hi thank you for your message, how did you file online?
Hi thank you for your message, you might be able to argue that this falls under distance selling regulations and therefore you should have 14 days to cancel the service/purchase. I would therefore, go back to them and make this point. If they are not amenable you can look to take the to small claims court to recover the money. To do this, you will need to a letter before action to demand payment of the value of the money within 14 days and say that if they do not pay you, you will issue county court proceedings against them.You will need to register at http://www.moneyclaim.gov.uk so that you are ready to issue the claim in the event they dispute the claim and do not pay you. The website is very user-friendly and you would not need a lawyer to use the money claim site. Claims with a value of under £10,000 are classed as a "small claim", so legal costs are not recoverable and the matter may be dealt with on paper by a Judge, not at a hearing. A hearing may be necessary if the court thinks that oral evidence is required to dispose of the case.
You would claim the sum for the loss, the court issue fee (details of fees are here at page 5: http://www.gov.uk/make-court-claim-for-money/court-fees) and court interest which is 8% calculated on a daily rate from the date of loss to date of court judgment. The site allows you to calculate the interest and add it to the claim.
If you win then once you have the CCJ from the court the defendant has 14 days to pay in full. If they do not then it gets registered with the credit agencies after 30 days. You can also enforce the CCJ with the county court bailiffs.
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Hi thank you for your message, for small claims the idea is that you should not need a lawyer so therefore, generally no.
Glad I could help, take care.