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Hello, my name is Ben, I am a qualified lawyer and I will be assisting you with your question today.
What do you specifically want to know about this, please?
Do you mean if they should allow you to personally check the coats?
Ok thanks. You have a legal expectation for them to look after your coat whilst it is in their possession. The issue is firstly being able to prove that you left it with them – without a ticket or any other proof, that may not be easy. Maybe if you paid by card you can show a statement that you used their services and that suggests it is there but without it then it may be your word against theirs.
You can ask them to allow you to check the coats but they are not legally obliged to do so – it is their property and they decide who they allow there to do this.
However, you can tell them that tis is the easiest way to try and determine if they have it and if they do not allow you to do so, you may have no choice but to make a claim for compensation against them.
If you wanted to go that far you can eventually do so online via www.moneyclaim.gov.uk
Does this answer your query?
Yes that is an option but you can still claim if needed – it is just the Small Claims Court so not high risk
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All the best