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Hello, my name is Jim and I am a qualified lawyer happy to help you today.
By law, they have to read the meter once every two years and in terms of back-billing, they can only legally go back 12 months. This link confirms your rights :
If they try to maintain their stance, make a complaint to them here:
And if this does not resolve the matter, escalate to the energy ombudsman here:
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Thanks, they still need to do a reading once every 2 years though. I would dispute their claim in any event.
Have a good day