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F E Smith
F E Smith, Advocate
Category: Law
Satisfied Customers: 15718
Experience:  I have been practising for 30 years.
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My post office account has been frozen after I was told my

Customer Question

My post office account has been frozen after I was told my signature didn't match
Assistant: Where are you? It matters because laws vary by location.
Customer: London, uk
Assistant: What steps have you taken so far?
Customer: Unsure what to do
Assistant: Anything else you want the Lawyer to know before I connect you?
Customer: I am a senior citizen who needs to withdraw money for house repairs. They assumed suspicious activity
Submitted: 7 months ago.
Category: Law
Expert:  F E Smith replied 7 months ago.

Good afternoon. I will assist with your question - be aware this is an email not chat service therefore i maybe delayed in replying.

re the house repairs - is this you doing the work or a builder?

how much were you trying to withdraw?

when was this?

Customer: replied 7 months ago.
The work was to be done by a builder. Trying to withdraw 4k. Quoted 20k for work by builder. This was on 25/10/19
Customer: replied 7 months ago.
Do not want to call
Customer: replied 7 months ago.
Would prefer email reply
Expert:  F E Smith replied 7 months ago.

The offer of a telephone call comes out automatically. It’s optional. You can just ignore it or request it later.

We can continue on here.

How much is in the account?

Did you sign the withdrawal slip in the post office in front of the clerk?

Did you have any other ID with you?

What has the post office told you that you now need to do?

Customer: replied 7 months ago.
I was hoping for answers not just questions. This appears to be a waste of my time and money
Expert:  F E Smith replied 7 months ago.

I can’t answer a question unless I have all the facts and I need the facts to be able to answer you and tell you how to deal with it.

If you let me have the information I’ve asked for, then I can answer you.

If you go and see a high street solicitor, the high street solicitor is going to want to hundred and 50 pounds per hour to deal with this and they are going to want to ask you some questions.