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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. Firstly, I need to ask some initial questions to determine the legal position.
What did you buy and what is the issue exactly?
OK thanks and when did you buy it?
and is there a fault with it? Also, did you buy it online or in-store?
I am not sure what information you posted but the only thing that came up from the original query is:
I have an enquiry about something that I suffering because a device I purchased
JA: Where are you? It matters because laws vary by location.
Customer: UK] UK
JA: What steps have you taken so far?
JA: Anything else you want the Lawyer to know before I connect you?
As you can see there is nothing there about dates or where you purchased it so please supply the requested information before I can proceed