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Hi, thank you for your message. In regards to the agents I would recommend the following:
1) write them a letter setting out your claim and what you want from them. Make it clear that there was no contract in place. At the end of the letter let them know that if you do not hear back in 14 days you will take legal action.
2) If you do not get the result you want you will need to instruct a solicitor to represent you in court. Based on what you have stated above the judge is likely to grant a decision in your favour. You can find a solicitor by using the law society find a solicitor link here: https://solicitors.lawsociety.org.uk/ you will be able to search by area and expertise.
In regards to the tenants there are strict procedures in place to evict tenants. If you do not want them to live at the property you will need to issue a section 21 notice.
Otherwise, if the matter goes to court you should bring up the issue of the tenants before the judge who may order them to move out by a particular date.
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