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Hello my name is Jamie and I will help you. I am just reviewing your question. This is an email service so there may be delays when responding.
What is it you want to know about this today please?
Ok - is there anything about permitted wait times on the signs?
Please bear in mind this is an email service as indicated in the introduction.
Have you checked the signage?
Did you leave within 10 mins?
Who is they?
Did they confirm this in writing?
Ok great. Just defend the claim. You can appeal to the parking co.
If they reject it, then you can go to their appeal body such as popla:
If they do not uphold the complaint the Parking Co has a choice whether to take you to Court.
If they do take you to Court its a small claim.
You can show the Judge your letter and they will lose.
Can I clarify anything for you about this today, please?
If not, I would appreciate a 5-star rating for my answer, by clicking the button at the top of the screen. I am not paid for my time unless you rate. If you need anything further I am available for a follow up at no extra cost.
I think they will lose, yes.
You have 12 mins in writing.
Does that clarify?
Because you said you were 10 min.
They say you can have up to 12 min free.
Does that assist?
Yes, I am. You said you had been there 10 mins. You said "I waited for around 10 minutes for a space to become available"
I asked if you waited for 10 mins.
Were you there for longer than 10 mins?If you were, then you have to pay the penalty.
If you were not, then you do not have to pay it.
If you are saying their time is wrong (ie longer than 10 min), then you do not have to pay it.
If this answers your question could I invite you to rate me 3, 4 or 5 stars before you leave today?
I am only paid for my work on this question if you rate my answer, using the star system at the top of the screen. Please do not forget as it is an important part of the online process! If you need anything further I am available for a follow up at no extra cost. Thank you.