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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. Firstly, I need to ask some initial questions to determine the legal position.
What is your current collection policy?
Thank you. I will get back to you with my answer as soon as I can, which will be at some point today. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.
Many thanks for your patience. You are indeed able to put in such a clause and introduce a time limit for collection, before you absolve yourself of any responsibility for these items and potentially dispose of them. However, to be valid, this needs to be a clear clause included in your terms and conditions, which the customers were made aware of before purchase and which they accepted. In addition to that, I would also suggest you operate a reminder system, where the customers are notified, the closer the deadline gets, that they have an uncollected item and that it may be disposed of if they do not collect it within the set time limits.
Does this answer your query?
All the best