It is very common for one solicitor to blame it on the other and vice versa although if any of this information is coming from the agent, I wouldn’t believe a word of it because they are no Tory as we unreliable and fear mongering.
You need to make a formal complaint in writing to the firms complaints Partner and if that doesn’t give a satisfactory result make a complaint to the Legal Ombudsman. If you have already complained eight weeks ago, and it is still not resolved, you can complain to the Ombudsman now.
You are at liberty to instruct another solicitor and it could well be the case that another solicitor would start from scratch and be quicker than the ones that you are currently dealing with.
Looking at the bad reports on Trust Pilot, you are not the only one that has these problems: https://uk.trustpilot.com/review/pcslegal.co.uk?languages=en&stars=1
Whether you decide to use another firm of solicitors are not really comes down to what the problem is and what the reality is as to how close it is to exchange. I have known people turn up at solicitors offices and sitting reception and refuse to leave until someone came down and saw them and explain what the problem was with the file in front of them.
When the job is finished, you also have a claim to get some money back in respect of the costs because they are in breach potentially of the provisions of the Consumer Rights Act for failing to carry out the job firstly within a reasonable period of time and secondly for failing to carry it out with reasonable care and skill.
Can I clarify anything else for you?
I am happy to answer any specific points arising from this.
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