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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. Firstly, I need to ask some initial questions to determine the legal position.
If the security guard has the authority to ban people then he can do this even if she was not guilty of anything and it was a genuine error, or even if this is a personal dislike that has triggered it. You have to remember that the mall is private property and its owners, through the people they have given authority to make decisions about it, can decide who is allowed on their premises and who is not. It is exactly the same as you having a choice over who comes to your home.
However, if you disagree with the decision you can take it further and initiate a formal complaint with the mall management and try to challenge the security guard’s decision. He is at the bottom of the pile when it comes to these decisions and it could easily be overruled if someone above him thinks differently.
Does this answer your query?
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