There are 2 scenarios which can hold up a divorce: one is where the location of the spouses not known in one is when they ignore the papers.
If you don’t know where your spouse is, then provided you have made attempts to contact him, there is a process for doing that where the service of documents is dispensed with:
the government to the rescue again with a website on that subject: https://www.gov.uk/divorce-missing-husband-wife
If you know where your spouse is but he won’t sign the papers, then you can make an application court for Deemed Service of the papers provided you can prove he’s had them and is just ignoring them.
Here is an article on the subject:
So you need to make an application to court to dispense with service of papers or an application for deemed service if she has acknowledged them but isn’t signing them.
She is just being awkward.
It will hold up the divorce by very much, just a few weeks.
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