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Good afternoon. I will assist with your question - be aware this is an email not chat service therefore i maybe delayed in replying.
your mother is still alive?
does she have mental capacity to be able to write a new will?
does your sister have POA for your mother?
if not do you want to get a POA for her finances and welfare?
If there is no power-of-attorney, then on what basis is the solicitor actually acting if your mother doesn’t want the solicitor to do anything?
Why doesn’t your mother tell the solicitor to get lost and not trouble her again?
Does your mother have the mental capacity to do that?
Am I missing something here?
Don’t worry about the telephone call. It’s optional.
I’m afraid none of this makes sense. I need to whether anyone has power of attorney over your mother’s affairs and I still need to know on what basis the solicitor is taking instructions from your sister over your mother’s affairs quite simply because she is not allowed to do that.
It would be unusual in the extreme for a solicitor to simply take your sister’s word for this and do what the sister has asked the solicitors do.
You can make a formal complaint to the solicitor but you actually have no standing to do so because you don’t have any more control over your mother’s affairs in your sister does.
I think there is some information missing here which you may not be aware of.
I can refer this to customer services for you if you have been over charged you would need to use the rating service first to rate the service three stars or better because if I refer it to customer services, the thread will close.