I have been asked to look at this for you. Personally I wouldn’t get hung up on the semantics of quotation versus estimate. Estimates have a habit of being the price but with the liberty to charge more! Although they could have course be less.
And sorry but I agree with my colleague, although there is a phrase for it which he hasn’t mentioned, “buyer’s remorse”. You paid this extremely high price for these flag stones which you now find you could have got cheaper after the event.
Farrow and Ball paint is 2 or 3 times the cost of anything else and apart from the colours having fancy names, the paint is no better than anything else commercially available.
I had reported that one fancy restaurant discharging 7 pounds for a portion of chips and there were 14 chips. 50 p each is not a good deal when you could have gone to the local chip shop and got a hundred times that for probably half the cost.
You have probably been into the likes of Halford’s and found the small packets of car fuses. They are marked up about 90 percent.
What I would suggest you did is come to an arrangement with him and make him an offer.
My suggestion would be to tell him what you have discovered and show him the proof and tell him that you are prepared to give him, say, 6500 pounds (I have pulled the figure out of midair) in full and final settlement. BUT I would suggest that you didn’t just make an offer, you give him a cheque saying that if he doesn’t accept it, you should return it to you. He can then take you to court and you will defend his action under the consumer rights act that it was an estimate, not a quotation, and that under the Consumer Rights Act as no price was agreed (estimate!) The price must be reasonable.
I’m happy to word that letter for you. There is an extra cost for letters which I will submit is a premium services proposal.
It works nine times out of 10 providing the offer is reasonable and not derisory and it works on the basis that it’s better to have a cheque in the hand than an argument in court which you may not win.
The 6500 pounds is of course subject to any deposit that you have already paid which would be deducted from that.
Can I clarify anything else for you?
I am happy to answer any specific points arising from this.
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