You can ask your landlord for compensation if they fail to carry out repairs within a reasonable time once you've reported them.
If your landlord agrees to a rent reduction or refund because of the problems, get this in writing if you can. You can claim for items that are damaged or destroyed because of poor conditions or during repair works.
You can claim if your physical or mental health is affected by the conditions in your home.
The amount depends on how you were affected and for how long.
You can also claim for:
- loss of earnings if you were unable to work
- extra expenses such as prescriptions or travel to hospital
Keep sick notes or hospital reports that show how your health has been affected.
You can take legal action to claim compensation during your tenancy or after it ends.
You must have reported the problem to your landlord during your tenancy.
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