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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. Firstly, I need to ask some initial questions to determine the legal position.
What was the order for? Please note I am mobile today so may not be able to reply until later today thanks
How did you pay for it?
Thank you. There is nothing stopping them from cancelling the order but they would have to issue a refund. The problem is that if they fail to do so, you are stuck in a difficult position. The main reason for this is that the company is based in the US and the only way for you to try and recover the money is by making a claim. However, making a claim against a US company will be complex and expensive as you have to make a cross-jurisdictional claim, try to transfer judgments between different countries with completely different legal systems and so on. It is possible but unlikely to be worth it financially considering what you are probably trying to recover. Ideally you would have paid by credit card as then you are covered by the card provider but with a debit card you are much more exposed. You could still approach the bank to see if they would be able to do anything but be prepared that they may not be.
Does this answer your query?
Unless you had a specific obligation to complete the order within a set period of time, it would mean that they are the ones cancelling the order and should refund you in full. Otherwise, it would be too easy for them to just keep cancelling orders and keeping the deposit without having done anything. Had you been the one cancelling then the deposit could have been retained