Ask a Law Question, Get an Answer ASAP!
Hi thank you for your enquiry and your patience. I am reading your information now
Did you have an Assured Shorthold Tenancy Agreement?
Hi, did you request a call by mistake maybe? I have accepted your call request but there is no response. Let me know if you require me to try and call back. If you requested in error dont worry any payment would be reimbursed as I have not spoken to you, if deducted from your account you can just inform customer services and they will be able to check that I did not speak to you and reimburse
No problem, dont worry as you have not talked to me when I called any call charge normally just be refunded to you. I have no way however of stopping other experts from trying to reach you as the call offer may bounce to them if the system thinks i am too busy to call you. if you just ignore the call it will lapse with time. So the initial rental agreement what type of agreement was it?
I am not sure I understand your last message. You only get charged additional to your trial if you select calls or any other premium service. You accepted the call offer and you explained to me that it was by mistake and as such if you have been charged you would be reimbursed anything charged. If you do not need any further guidance that is absolutely fine I can move on and assist other customers. All the best in any event. Just check that you cant claim compensation for the failure to protect your deposit if the landlord had the obligation to, he would not if you had a licence agreement or lodger's agreement.
The call is charged, are you happy to have that charge then as it would be applied from when you answer?