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Hi thank you for your enquiry and your patience. The terms and conditions of the order are what will dictate whether you get a refund. If there is no guarantee for date of delivery you will not succeed with a refund claim. Generally imports have a disclaimer on delays due to customs and no guarantee of delivery date. You can insist on evidence and if you osid by credit card or Paypal you can request refund from them instead of seller. I would be grateful for your rating at your earliest convenience. All the best