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Hi sorry to hear about this.
You are correct in that it is the water company’s responsibility. They should do this pursuant to s94 of the Water Industry Act 91 which places statutory duty on them to maintain the public sewers to ensure the area is effectually drained and remains operational. As they have not done so, they will be liable for the escape of water damage.
I hope this helps and would be grateful for a positive rating, but please let me know if you have any more questions, thank you. John