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The law in question is the consumers rights act 2015.it appears the printer sold to you is not of satisfactory quality and the description of the printer given to you does not match the actual product when you purchased it.
In these circumstances the consumers rights act has a number of remedies the buyer can exercise to resolve the issue.
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I suggest you write to the manufacturer and vendor declaring your rights within the consumers rights act.
Inform them that the printer is not fit for purpose and the description given at the point of sale does not match what you actually got. Therefore you wish to have a refund for the printer.
Please note that vendors and manufacturers may not give you a full refund because arguably you have used it in between the engineer call outs
Alternatively you can consider asking the vendors or manufacturers to pay for the repairs costs if you went somewhere else to get it fixed
It they do not respond to your request please request their complaints procedure to begin filing a complaint
Given the proof you have you have good evidence and good grounds to recover your money
I hope I have clarified your position if not please let me know
In your circumstances perhaps give them another chance to repair the matter and if it is not resolved then proceed
If the matter is resolved you can consider asking a price reduction given the issues you have experienced and arguably the wrong description given.
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Ensure you keep a copy of all letters or emails. Further ensure you date them all too just in case you have to escalate the matter to the ombudsman or complaints department.
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