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Hello, my name is Jim and I am a qualified lawyer happy to help you today.
As you purchased whilst in the UK (and they spoke to you in the UK to form the contract), UK law applies. Which means the Consumer Rights Act 2015 gives you protection - if the service is not as described, or not fit for purpose then you can cancel. Further, you have an automatic 14 day cooling-off period to cancel. I would recommend you request cancellation with the company. If they refuse then you should contact your bank immediately and ask them to charge-back the funds. The company would not have a valid claim against you and in any event they are unlikely to pursue you further.
You should email them and highlight the above to confirm your cancellation with them.
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