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What is wrong with the door in her view?
Ok but why does she says it is unfit for purpose?
What is her specific complaint?
Thanks for the information
A draft would be a legitimate complaint but that is nothing to do with the door. That is to do with the fit and can be fairly easily rehung.
The chances of a full refund are not high if it can be resolved easily with fresh work unless she is saying that she cannot trust you to do the work.
She will have to prove her complaint though. Only to the civil standard but nevertheless.
Hope this helps. Please let me know if you need more information.
Then this is just a simple challenge over facts.
Some people can't be pleased I'm afraid.
If she is given a full refund then you could ask for the return of the door.
I doubt that she will get a refund though.