How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 77026
Experience:  Over 5 years in practice
Type Your Law Question Here...
Jo C. is online now

I have just ordered a item from a online site called

This answer was rated:

I have just ordered a item from a online site called and I am now concerned this is not a genuine product. I paid via pay pal
Assistant: Where are you? It matters because laws vary by location.
Customer: uk
Assistant: What steps have you taken so far?
Customer: i have sent a email to request the order be cancelled and they advised this need to be done within 6 hours of order but had no response
Assistant: Anything else you want the Lawyer to know before I connect you?
Customer: No

Hi, welcome to JustAnswer. My name is*****’m a barrister with 12 years of experience and I am happy to help with your question today.

If this product doesn't arrive or is significantly not as described then paypal should claw back the money for you.

You have buyers protection on paypal.

Can I clarify anything for you?


Customer: replied 6 months ago.
will this also cover if it is a fake brand as it is a named coat I have ordered
Customer: replied 6 months ago.
Thank you for your help,

That is not as described so yes.

Jo C. and 7 other Law Specialists are ready to help you