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Jamie-Law, Solicitor
Category: Law
Satisfied Customers: 15242
Experience:  Solicitor
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My flight was delayed over 4 hours so i put all the

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my flight was delayed over 4 hours so i put all the information into jst to see how this things work and after that my freind finish me this claim,,,,,in now they want from me money for not finishing with them
JA: Where are you? It matters because laws vary by location.
Customer: london uk
JA: What steps have you taken so far?
Customer: by them?
JA: Anything else you want the Lawyer to know before I connect you?
Customer: no

Hello my name is Jamie and I will help you. I am just reviewing your question. This is an email service so there may be delays when responding.

What do you mean, not finishing with them?

Customer: replied 3 months ago.
jst didnt send to them a copy of passport in and the letter of authority

Ok - why didnt you do that?

Customer: replied 3 months ago.
it will cost me?

Why didnt you send in the documents requested to them?

Customer: replied 3 months ago.
because freind finish it for me

Ok. Did you agree to any terms with the Company?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
in i told them when im buying a thing then i make sure that the terms are nothing to do with money but now i dindt buy anything so i didnt know that the terms has to do with money

Ok - then if you agreed terms what does it say about termination and what would be payable?

Customer: replied 3 months ago.
they told that the terms is if you are not finishing with them you need to pay a cancelation fee

Ok - if you are asking do you have to pay a fee, then yes you do.

You agreed with them to deal with your claim
That is a contract.

You can not break the contract.

If you break it they can charge you a fee

As such, there is a cancellation fee to pay.

I am sorry if this is not the answer you want, nor the one I want to give you, but I have a duty to be honest.

Can I clarify anything for you about this today please?

Customer: replied 3 months ago.
i realy understand but it was my first time i had a flight canceld so i jst went on the first webside i sew and i simple didnt know what im doing and now i have to pay so much money for a simple mistake its realy not fear

Yes, but you agreed to let a firm do it.

I am sorry to say there is a fee payable.

If you refuse they might not do anything, or they might take you to the small claims court.

Does that clarify?

Customer: replied 3 months ago.
will i be able to say anything by this small court? are jst because i made a mistake i will need to pay £180

Yes you will be able to. You can say what you want to a Judge.

Only if you lose would you have to pay the £180
Does that clarify?

Customer: replied 3 months ago.
they will not charge me any extra cost?

There is a Court fee to pay which is about £30

Does that assist?

Customer: replied 3 months ago.
yes you thing i should pay are there is still a chance for me to win there?

I think you have an arguable case

Does that help?

Customer: replied 3 months ago.
ok jst one more thing is this a court that i need to go down are is it online?

You can submit evidence and not turn up.

Or you can go

Does that assist?

Customer: replied 3 months ago.
yes tnx have a good night!!!!

All the best. If I could invite you to rate me 5 stars before you go today by clicking the button at the top of the screen, so the site credits me for the time spent. I am only paid when you rate. if you need further help please click reply. Thanks in advance.

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