Ask a Law Question, Get an Answer ASAP!
Hi thank you for your enquiry and your patience. Once there is a freeze on the account on suspicion of fraud or money laundering they will need the police report yes and then to make a decision without too much delay. If it is taken too long and you are suffering a detriment as a result of not having access to your funds you should lodge a formal complaint so that they can give you a final decision. You would then be able to escalate to the Financial Ombudsman Service who will investigate and their decision will bind the bank. It is not a very quick resolution unfortunately however there is no quick fix once the freeze has been applied. You just have to keep at it and they will be forced to deal with it quicker. I hope this is useful and I would be grateful for your rating at your earliest convenience. All the best
You are welcome. All the best
Hi, not to worry, its probably because the system can only pick up feedback when you rate by clicking on the row of stars at the top on your screen.If its not too much trouble may you kindly so as that will also stop the messages to you asking you to give feedback.
I appreciate your feelings about how the banks can do this. They think they are protecting you and in most cases they will be because if it was real fraud the freeze would have prevented a fraudster transferring all your money, however in the minority of cases they flag a genuine transactions as fraud and their customer suffers and this is where if they take too long to address the issue you can escalate to the FOS for them to investigate the unfair conduct.
no problem, its the sensible thing to do, to take it one step at a time.