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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. I may also need to ask some questions to determine the legal position.
So is the seller also in China?
Thank you. I will get back to you with my answer as soon as I can, which will be at some point today. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.
If you wanted to contact Trading Standards, then you have to do so through your local Citizens Advice Bureau.
You can do that in person by just going to visit them or you can also complete a form online, which you can find here:
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