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Ask Jeremy Aldermartin Your Own Question
Jeremy Aldermartin
Jeremy Aldermartin, Solicitor
Category: Law
Satisfied Customers: 2278
Experience:  Dual qualified Solicitor and Attorney
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Assistant: How can I help? I need some advice on how I can

Customer Question

Hello.
Assistant: Hi. How can I help?
Customer: I need some advice on how I can make a complaint against my bank
Assistant: Where are you? It matters because laws vary by location.
Customer: Uk
Assistant: What steps have you taken so far?
Customer: I have made a conplaint with the bank after they made a desicion to hold me reaponsible for some frudelent withdrawals on my account.
Assistant: Anything else you want the Lawyer to know before I connect you?
Customer: I appeled but they did not eeapond to me
Submitted: 12 days ago.
Category: Law
Expert:  Jeremy Aldermartin replied 12 days ago.
Hi thank you for your messsge, the next step is to complain to the financial ombudsman service (fos) you can complain here: https://www.financial-ombudsman.org.uk/contact-us/complain-online
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