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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. I may also need to ask some questions to determine the legal position.
Do you have the manufacturer's details?
OK thank you. I will get back to you with my answer as soon as I can, which will be at some point today. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.
Many thanks for your patience. Can I just check if the warranty is with the installation company that has gone bust or with the manufacturer (or are they both the same company?)
And are they still trading? Do you have the warranty details yourself?
Ok thanks. Your rights at present will be limited to the warranty. This means you can only pursue the party that has issued the warranty, that being the manufacturer. You may have had consumer rights against the seller but as they are no longer trading there is no point in going after them. So just go after the manufacturer and rely on the terms of the warranty that is in place.
Does this answer your query?
Hello, I see you have read my response to your query. Could you please let me know if it has answered your original question? You can simply reply on here with a quick ‘Yes, thanks’ and I won’t bother you again. Thank you
Hello, not sure if you are having trouble seeing my posts? I have not heard back from you since posting my answer and just need to know if your query has been resolved. If you could please post a quick reply to confirm I would be very grateful. Thank you