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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. I may also need to ask some questions to determine the legal position.
Did you get a tracking reference for the parcel and how long ago was this?
Thank you. The main issue is not so much whether you were asked to take photos before you sent it, but what liability they have for any damage and specifically, whether they have excluded nay of it under their terms. It is very common for couriers to exclude liability for damage and to only limit any liability to a nominal amount. If you wanted to get extra protection you would then have to take out additional insurance with them or arrange your own cover. So the first thig t check is whether their liability was excluded and if it is not and they can potentially be liable for the full damage, that is when you would challenge them on the lack of any specific requirement for photos to have been taken before dispatch. You would argue that it is not a normal situation for people to take photos before they send something and the lack of a specific term requiring hat should not mean you cannot claim.
Does this answer your query?
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Hello, not sure if you are having trouble seeing my posts? I have not heard back from you since posting my answer and just need to know if your query has been resolved. If you could please post a quick reply to confirm I would be very grateful. Thank you
There is nothing stopping them from rejecting the claim, but there is also nothing stopping you from challenging them over that rejection and taking it further, such as to the Small Claims Court. Does this clarify things a bit more for you?