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I am very sorry but she is liable I’m afraid. Come what may, she made an appointment and didn’t attend. I realise that might of been a genuine error but that is not a defence. This is their current policy as NHS placements are at a premium And ultimately dentist lose money if you don’t attend. I’m afraid that the fact that she may use British sign language doesn’t really explain why the written confirmation was not understood. English not being her first language is similarly a nonissue given that she is studying presumably in English since it is in the UK. It isn’t ultimately I defence anyway but is not really a credible one here even if it were. I would have told you to appeal anyway to see whether or not They could be persuaded to show mercy but at this stage clearly they cannot.
I’m very sorry but that is the reality.
Can I clarify anything for you?
Oh I see. This isn’t a fine for non-attendance then. They are entitled to do that. I’m afraid though that this is even worse news. Come what may, she has to pay for the service she has had. Her benefits do not cover it.