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Hi i had gone offline. I am back on now
With visa debit you should have advised your bank within 28 days and they would have done a charge back to you. I am not aware if Ketoula Diet is based in the UK. They should by now have refunded your money. If you check their corresponce and if they are UK registered you can make your claim in the county court money claims centre. Can you check your emails and I will advise you further on what you would need to do if they are a uk registered company