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Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 35351
Experience:  Over 5 years in practice
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I have a problem getting correct information about payment

Customer Question

I have a problem getting correct information about payment made through AllPay to cover an outstanding debt to Liverpool Victoria. I am being told that though payment of £1,900. oo was made on Allpay account number 9826 903 726501386913 Cabot Financial only received £350.00. Can you help to find out where the remainding payments went?
JA: What steps have you taken so far?
Customer: I have had Cabot Financial check this out and was told they can't go any further
JA: Anything else you want the Lawyer to know before I connect you?
Customer: no
Submitted: 14 days ago.
Category: Law
Expert:  Jo C. replied 14 days ago.

Hi, welcome to JustAnswer. My name is Jo C, I’m a barrister with 12 years of experience and I am happy to help with your question today.

Expert:  Jo C. replied 14 days ago.

Obviously I have no access to information about this debt

Expert:  Jo C. replied 14 days ago.

So I can advise you upon how to handle the claimants?

Customer: replied 14 days ago.
Ok
Expert:  Jo C. replied 14 days ago.

What was the debt please?

Customer: replied 13 days ago.
I will approach the financial ombudsman for them to look into this matter -
I thought that your service could find out where the monies paid were allocated to .
Expert:  Jo C. replied 13 days ago.

ok