Hi thank you for your message, you do have a case for returning it however this is not the first port of call. The Consumer Rights Act 2015 became law on 1 October 2015, replacing three major pieces of consumer legislation - the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations, and the Supply of Goods and Services Act. It was introduced to simplify, strengthen and modernise the law, giving you clearer shopping rights. As with the Sale of Goods Act, under the Consumer Rights Act all products must be of satisfactory quality, fit for purpose and as described.
If what you’ve bought doesn’t satisfy any one of the three criteria outlined above, you have a claim under the Consumer Rights Act.
If you want to make a claim under the Consumer Rights Act, you have several possible ways of resolving your issue, depending on the circumstances and on how you want the retailer to remedy the situation. In this case, because you have had the car for more than 30 days (assuming you did not report the fault in the first 30 days) then you can ask them to fix the fault they have one chance to fix the fault(s) and after that you can ask for a full refund (with a small deduction only for the period of use you have had of the vehicle). As the car is on finance you can also reject the car and the finance company should then act as an intermediary in terms of collecting the money.
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