Ask a Law Question, Get an Answer ASAP!
This if you are asking whether you can force them to let you have a DVD, no you can’t. Even county court cannot order an impossibility.
They are in breach of the consumer rights act for selling something which is not of satisfactory quality, not fit for purpose, and not advertised your rights are a full refund or partial refund you are happy with that. I’m sorry to say, yes they are correct.
If I have answered your question for you, at the top of the page, you should see a rating facility. Can you please rate my reply 3 stars or more because that really helps me? Please note you are not rating whether it’s favourable, because sometimes you may not get the answer you want, but basically my knowledge and way of dealing.
The thread does not close and I am happy to answer any questions you may have arising from this.