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Hi, welcome to JustAnswer. My name is Jo C, I’m a barrister with 12 years of experience and I am happy to help with your question today.
are you asking who to contact?
Ok but what do you want to complain about?
There is a complaints system. You can complain here
Some of your points are better than others but you do have the basis of a claim.
Can I clarify anything for you ?
Yes, and yes you should really although that is usually a technicality.
No problem and all the best.
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