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As rightly stated it appears the vehicle sold to you was not fit for purpose and/or satisfactory quality in accordance with the Consumer Rights Act 2015.
Given the dealers have failed to repair or refund the money they have now failed to abide by the remedies you are entitled under the Consumer Rights Act.
In light of the position i suggest you undertake the following steps below. Before i proceed please confirm you understand my comments so far?
Write a letter to the dealer detailing the fact he has sold a vehicle not fit for purpose and of satisfactory quality in accordance with the Consumer Rights Act 2015. Remind the dealer that one of the remedies available when such rights are breached are repairing the vehicle at no costs to you and/or a refund.
Further notify him that if steps are not taken to repair or refund the amount paid you will file a written complaint to the motor ombudsman and trading standard.
Do you require the motor ombudsman's contact info?
If not, i hope i have clarified the position, if not please let me know.
You can still send your query via text despite the phone call failure
You can consider making a complaint with the trading standards. Further you can consider bringing court proceedings against the dealer for the amount you paid or alternatively the repair costs.
Please can you confirm whether the amount paid for the vehicle was less or above £10000?
Ok if you go down the court route please use the link below to commence such action.
The site above will also give you guidance on undertaking such action.
Before you consider the court route I suggest you notify the dealer that if further action is not undertaken wihin 14 days you will commence court action
I hope I have clarified the position if not please let me know.
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