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Hi, welcome to JustAnswer. My name is Jo C, I’m a barrister with 12 years of experience and I am happy to help with your question today.
can you give me the background to this matter please
Ok, so what is your question about this? You need to email customer services for a refund on the call and I will carry on on here.
Let me know when you know what you want to ask.
I'm not able to make the call now. You said you did not want one.
I have explained how to get a refund
I obviously won't know whether you will be charged or not.
Arsons are fairly common and it can quite often take a very long time to be charged. It is not necessarily anything to do with the amount of investigation in your case but the shortage of resource is overall and they cannot give you undivided attention.
Can I clarify anything for you?
Yes. Some were charged. Some were not. Like every charge.
I'm not going to be able to tell you whether you will be charged. Like I said.
No. I explained that above.
Well, I did tell you at the outset that I couldn't tell you if you would be charged. No magic wands I'm afraid.
I cannot tell you whether you will be charged and nobody can credibly tell you that you certainly will not. If that is what you are hoping for then nobody can help.
No problem and all the best.
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