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Hello my name is Jamie and I will help you. I am just reviewing your question. This is an email service so there may be delays when responding.
Yes, you just seek a refund using the steps provided.
26% is wholly unreasonable.
Can I clarify anything for you about this today please?
Ok, I will call shortly, just in Court.
Tried calling twice, let me know when free
Yes, a call was made twice. You did not pick up and I asked when you are free.
You did not reply for 3 days.